How we work
Fiji Tour Transfers does general transfers and tours across Viti Levu — Nadi airport pickups, hotel runs, Coral Coast day trips. We're not a specialist accessibility operator. But plenty of our guests have mobility needs, and we'd rather coordinate honestly than dodge the question.
Here's how it splits. Some bookings we can take directly with our standard fleet and trained drivers. Others need lift-equipped vehicles or equipment we don't have, so we route those to specialist partners. We tell you which is which up front, before you book.
What we provide directly
Our drivers have done formal transfer-assistance training. We can take guests using:
- Walking sticks, canes, walkers, rollators
- Folding wheelchairs (we put them in the luggage area when collapsed)
- Guests who can transfer to a regular seat with some help
- Slower journeys, extra stops, patient loading
- Vision or hearing impairments
- Elderly guests with limited mobility
- Pregnancy or recent injury where a regular vehicle works
Same pricing as our regular bookings. Let us know what you need when you book and we'll send the right driver and vehicle.
What we coordinate through partners
For anything that needs a lift-equipped vehicle or specialist handling, we work with operators in Fiji who have the right gear:
- Powered wheelchair users (lift-equipped vehicles only)
- Guests who can't transfer out of their wheelchair
- Complex medical equipment that needs proper securement
- Multi-day itineraries where every hotel needs to be checked for accessibility
- Group tours where the whole route needs to be verified
For these we recommend Accessible Fiji. They're the specialist accessibility operator in Fiji, part of Rosie Travel Group. Their vehicles have proper 300kg lifts and they hold GSTC certification. They've been doing accessibility travel in Fiji longer than anyone else, and we'd send our own family to them.
If you message us with a complex accessibility request, we might pass you straight to Accessible Fiji or another partner. Whoever can actually help you on your dates.
Tell us about your trip
Drop us a message about your trip. WhatsApp's the fastest way — we usually reply within an hour during Fiji business hours, and we'll work out the rest from there.
What to share when you contact us
The more you can tell us, the better we can match you with the right service. Useful details:
- Type of mobility aid (manual wheelchair / powered wheelchair / walking aid / none)
- Whether you can transfer to a vehicle seat with assistance, or require a lift-equipped vehicle
- Any medical equipment or considerations (oxygen, catheters, dialysis schedules, etc.)
- Travel dates, arrival flight, and destination hotel
- Number in your party, including any carer or companion
- Specific tours or experiences you're hoping to do
If anything is sensitive or you'd rather discuss it on a call, just say so on WhatsApp — we'll arrange a time.
Common questions
Why don't you just claim to do everything yourselves?
Because we don't have wheelchair-lift vehicles, and pretending we did would put guests at risk. Travelling to Fiji from overseas is hard enough without your transfer arrangements falling apart on day one.
Will I pay more by going through you instead of direct?
No, you won't. When we coordinate with a specialist partner, the partner's pricing applies. We don't add a markup for accessibility coordination. If anything, our existing relationships and bulk booking volume sometimes secure better rates for our guests.
Can I just contact Accessible Fiji directly?
Yes, absolutely. accessiblefiji.com is the right place to start if accessibility is your main need. Some guests like one point of contact for everything, which is where we come in. Both ways are fine.
What if my needs change once I'm in Fiji?
Message us. The advantage of going through FTT is we're available throughout your stay — even for things outside the original booking. Pharmacy run, supermarket trip, last-minute change of plans, we'll coordinate with the right operator each time.
Do you have driver-coordinator team members trained in accessibility-aware customer service?
Our drivers are formally trained in transfer assistance. Our coordination team is learning the booking side as we go — the questions to ask, the things not to assume, when to escalate. If we don't know how to help with something, we'll say so and find someone who does.